On The BaizeHow can we help?
Find the quick answers below. If you're still stuck, email us and a person will reply.
Contact us
Email support@onthebaize.com. We reply within 2 working days during the beta.
Getting the app
The beta is invite only. Testers get an email invitation with a link for iPhone or Android. Until then the app runs in a browser at app.onthebaize.app.
No invitation yet? Request beta access.
Bookings, payments and refunds
You can cancel or move a booking from the booking in the app. If something went wrong with a payment, email us with the booking date and the venue and we'll look into it.
Reporting a player or a score
To report a player, use Report on their profile. If a score is wrong, dispute it from the match in the app.
Venues
Venues can sign in to the venue portal. Can't get in, or need a hand with your tables or payouts? Email support@onthebaize.com.
Deleting your account
You can delete your account in the app, or by email. How to delete your account.