You can delete your On The Baize (OTB) account and the personal data tied to it at any time. There are two ways to do it.
In the app (fastest)
- Sign in to the app.
- Open Profile, then tap the Account & Notifications icon at the top.
- Scroll to the bottom, tap Delete account and confirm.
Your account is deleted as soon as you confirm. (If you are a coach with upcoming coaching sessions, cancel those first.)
By email, if you can't use the app
Email admin@onthebaize.com from the email address on your account and ask us to delete it. We'll reply within one month.
What is deleted
- Your profile.
- Your favourites.
- Your notifications.
- Your saved cards and registered devices.
Upcoming bookings and tournament entries are cancelled and refunded under the normal cancellation policy.
What is kept
- Your past booking and match history, and your ratings. These are kept so other players' records and rankings stay correct, but they are anonymised and shown as "Deleted user".
Deleting an account can't be undone.